Can I get a refund once my item arrives?
We stand behind the quality of our products. If within 7 days of delivery, you are unsatisfied with the item, we will gladly offer a refund, however, you are responsible for the shipping cost of sending the item. Please contact us at email@example.com for the shipping address.
You are responsible for returning the item within a reasonable timeframe, and in excellent condition. Please choose the most appropriate carrier, and be sure to take clear pictures of the item before you send it, in case damages occur during shipping.
Once we receive the return, you'll then receive an email confirming the refund details. You can expect returned funds to arrive in your bank account within 5-7 business days. Contact us at firstname.lastname@example.org if you have any questions on this process.
Most of our products are shipped from our oversea fulfillment center. If you wish to return your product(s), please contact us at email@example.com, and we'll further assist you to give you the address to ship the item back.
If you return the item back to the manufacture address without first contacting us, ConfoShop WILL NOT be responsible for any lost item during the transition, therefore we will be unable to issue any refund if the product is lost during the transition back to our oversea fulfillment center.
Can I get a new item if my item arrives damaged?
Please send us clear photos of the damage to your item, and a detailed description, within 24 hours of delivery to firstname.lastname@example.org and we will replace or repair your piece once it is received and the damage can be assessed.